Premium Items Refund

Refund Policy

Ragnarevival offers refunds for Premium Gears/Weapons players had purchased.

How to Request a Refund

1. Simply go to the GM Assistant NPC at Prontera (138, 224) and open a helpdesk ticket to request a refund.
2. When available, the GM Staff will recall you to the helpdesk.
3. Tell the GM Staff which item(s) you wish to refund.
4. The GM Staff would then need to conduct a log check to confirm the time you had purchased the item(s).
5. If the item(s) are within the Refundable Period, the refund will be processed.

However, there are some limitations to consider.

Refundable Period

1. Full Premium Points (PP) will be refunded if the refund request had been filed within 6 hours of the item being purchased.
2. If first 6 hours have passed and within 3 days since your purchase, you will not be offered a full PP refund and/or exchange of any kind, instead you will get a Limited Premium Points (LPP) equivalent to the cost of the item purchased.

Summary

Item purchased then refunding within or less than 6 hours = Full PP
Item purchased then refunding within 6 hours to 3 days = LPP
Max 2 items per week for full PP refund.

Below are certain CONDITIONS that must be strictly followed/considered:

1. Players are entitled to a full PP refund if the player filed a return request within 6 hours of purchase through Web Helpdesk.
2. To complete your return, we require a receipt or proof of purchase. Thus, a player needs to take SCREENSHOT that includes DATE & TIME then submit it through web helpdesk. Note that this is required to know the time difference between the server and the player's local time.
3. Only regular priced items and newly released items may be refunded, sale items cannot be refunded within the 6 hours period of purchase. The 6 hour return policy is irrevocable.
4. In case the player decided to cancel the 6 hours return policy request, the GM team will STILL proceed the return policy under 3 day refund policy. Meaning, it will be refunded as LPP.
5. Players are only entitled to 2 (item) full PP refund in 1week.

IMPORTANT NOTES ON PROOF OF PURCHASE:

1. A screenshot should cover the whole window, it should show your basic information tab and should not be cropped.
2. When the item/s you requested for refund was refined at +10, you can choose to transfer the refinement level to any account bound item of your choice. When it is +9 and below, 1/3 of the refinement will be transferred.
3. Players should correctly follow the conditions and guidelines in order to process the refund request. Otherwise, the request will be rejected.
4. Cancelation is irrevocable to avoid exploit.

For more information please read Oopsy Policy