Support System
Help Desk Ticket System
The in-game Help Desk has transitioned to a new **Ticket Support System** on Discord! This system is more efficient, allowing for quicker response times and better management of support requests. To receive help, you will need to join our Discord server and use the ticket system in the designated support channel: [1].
When to Use the Help Desk
The Discord Ticket Support System should be used for issues requiring direct Game Master (GM) assistance, such as:
- Scamming, Hacking, Spamming, or other serious rule violations.
- Reporting critical errors or bugs that should not be disclosed publicly to avoid exploitation.
- Personal issues that only a GM can resolve (e.g., "Why is my homunculus missing skills at level 255?")
- Problems with website-related purchases or account issues.
- Claiming prizes for contests where the Help Desk has been specified as the redemption method.
Note: All reports and support requests must now be submitted exclusively through the Discord Ticket Support System.
When Not to Use the Help Desk
Please avoid using the Help Desk for the following:
- Requesting events or leveling assistance.
- Asking for free items or equipment recommendations.
- Making suggestions about game mechanics (e.g., "Fabre cards should be worth more in Cedi.")
- Trying to get screenshots with GMs for personal use.
- Seeking solutions for problems you haven’t attempted to resolve on your own first.
For general game-related questions, consider using:
- The Forums (search functionality recommended)
- RateMyServer
- Our Wiki
How the Discord Ticket System Works
- Join our Discord server: [2].
- Navigate to the designated support channel and create a ticket.
- A GM will assist you based on the ticket queue.
- Ensure that your ticket includes all relevant details to expedite the process.
Important: Please remain patient while waiting for help. Tickets are addressed in the order they are submitted. If your issue is resolved on your own, you may close the ticket yourself.
